Free Returns in the USA
Our Guarantee
Artbeads makes it easy to return your beads and other jewelry supplies. Simply ship any unwanted items back to us for free and enjoy shopping with confidence that if you don’t love it, you can send it back within 60 days of purchase. See below for full details and exceptions.
HOW TO RETURN YOUR ITEM
You must have Adobe Reader installed to view and print these files.
Additional Information
When using the free postage link above:
- Please enter your order number in the "RMA" field
- Use a plain box or padded envelope, do not use Priority Mail materials.
Please send your returns to:
Artbeads.com
Attn: Returns Department
1647 S Federal Way
Boise, ID 83705-3162 USA
The following items are not eligible for returns:
- Special orders
- Bead strands or prepacked beads or findings that have been broken up, unsealed or otherwise altered, including wire and stringing materials that have been unspooled
- Sold-by-the-foot items in lengths less than three feet, such as chain, leather, and cord
- Sold-by-the-inch items in lengths less than six inches
- Perishable items that are past the printed expiration date on their packaging
- Artbeads.com gift cards
A 25% restocking fee will be assessed on items purchased more than 60 days ago. Return of items purchased more than 90 days ago will not be accepted.
Return shipping guidelines:
- Only orders originating in the United States are eligible for our free returns service.
- Please return supplies in plain protective packaging with a copy of the original invoice and a completed Returns Form.
- For your protection, please send your returns in a plain, rigid cardboard box or bubble-padded envelope. We recommend but do not require that you insure your package. We will not credit you for items that arrive damaged.
- Refunds for returns over $10 received within 60 days will usually be refunded directly to the original form of payment. A merchandise credit will be issued in cases where the original form of payment is unavailable for a refund.
- Refunds for returns less than $10 or received more than 60 days after the order was originally delivered to you will be issued as a merchandise credit. For returns older than 60 days a 25% restocking fee will be deducted from the refund. Returns older than 90 days will not be accepted.
- If you would like to exchange any item, simply return it for a refund and place a new order for the desired item(s).
Contact support@artbeads.com for more information about returns.
